Water Conservation Survey
As part of the City’s effort to implement the Water Conservation Ordinance, a program has been developed to provide free voluntary water conservation surveys for City of Thousand Oaks water customers.  The City provides water service to about 1/3 of the Valley, generally the central and northerly parts of the City.

To make an appointment for a Water Conservation Survey, please contact Public Works at (805) 449-2400.

The free water survey is offered once only and will evaluate water fixtures, appliances and watering patterns that can help customers use water more efficiently and reduce their monthly water bill. Before conducting an on-site water survey, the following information will be gathered:
  1. Customer’s information (name, address, phone number, water account number)
  2. Type of use, Business or Single Family Residence (SFR) or Multi-Family Residence (MFR)
  3. Monthly water use 
The typical indoor water survey may take anywhere from 40 to 60 minutes to complete.  If an outdoor survey is completed, the survey may take an additional 1 to 2 hours.  The Water Survey will consist of the following detailed steps which will be undertaken by a City Inspector:
  • Investigation of leaks:  Checking the water meter, toilets and other plumbing fixtures.
  • Measurement of shower and faucet flow rates.
  • Measurement of toilet gallons per flush volumes.
  • Survey of other water appliances (clothes washers, dish washer, water softeners, etc.).
  • Examine type of landscaping, soil conditions and irrigation system and sprinkler controller.  If possible, meet with person responsible for landscape maintenance.
  • Inform customer that landscape water may account for 70 percent of water use.
  • Guide customer in setting sprinkler controller to water lawn for under 15 minutes per cycle and to water after 5:00 p.m. and before 9 a.m.
  • Note plant types.  Provide customer with information about drought tolerant plants and watering suggestions to train plants to grow deeper roots.
After completing the survey and evaluating the efficiency, the customer will receive a water survey report.  In addition, the citizen will receive a water conservation package that includes information about water efficient showerheads, faucet aerators, toilet flappers and helpful tips on using water more efficiently, as needed according to the water survey results.

To make an appointment for a Water Conservation Survey, please contact Public Works at (805) 449-2400 from 8 a.m. to 5 p.m., Monday through Friday.

Thank you for your interest in water conservation, for water saving tips click here or visit www.bewaterwise.com.